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Customer Services

Optimal maintenance for your fleet

Cost-conscious operating companies have three main options for optimising their machines’ cost-efficiency: ensure or increase machine availability, reduce life cycle costs, and allocate fixed costs flexibly and efficiently. We at Plasser & Theurer have designed our new service packages with these factors in mind so our customers can benefit from their large savings potential. 

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Spare and Wear Parts: this is how we supply you with original spare parts reliably and on time

With original spare parts from Plasser & Theurer your company has threefold certainty. Firstly, the operational certainty for your machines because our spare parts are a perfect fit and are produced at high quality. Secondly, the certainty of accessing state-of-the-art technology. And thirdly, the certainty of being able to obtain suitable parts even after decades. To ensure this supply we operate our own logistics centre in Linz. From there, over seven million original spare parts per year are dispatched all over the world. Many of them are now selected and ordered using our digital SmartCatalog. Find out more about our Spare and Wear Parts department's services here...

Life Cycle Services: increase the performance of your time-tested machines

The continuous advancement of technology creates opportunities to increase the efficiency of machines. At the same time, the market is constantly changing and requires continuous adaptation. New opportunities can also be seized upon with your time-tested Plasser & Theurer machines. This is where our Life Cycle Services department, which offers a comprehensive range of services, comes into play. They include everything from modification and retrofitting to machine upgrades and full retrofits - all provided with the high quality Plasser & Theurer is known for. It extends the service life of your machines and enables you to increase their performance. Read more about this topic here.

Machine Availability: to safeguard the full performance throughout the entire life cycle

Starting off with a new machine is significant. Therefore, our Field Services are there to provide professional support in this initial phase of operation. We commission your machine and provide staff training on-site. Thus, we provide a comprehensive service right from the start. At the same time, offering our services via remote diagnostics or directly on the worksite creates the best prerequisites for the future. Furthermore, our Field Services staff are also your personal contact for inspections and individual maintenance contracts. Read more about our services here.

Training and Support: how customers become happy partners

Plasser & Theurer machines create a perfectly functioning entity that is supported by precise measuring systems and complex control systems. The more skilled the operating staff, the higher the machines’ profitability. This is why we offer professional training courses in which participants learn about machine technology and how to put it into practice. In addition, our Support and Training provides a variety of services that open up new dimensions for collaboration with our customers. Our goal: to have more and more customers become happy partners. Read more about this topic here ...

Digital Services: fit for the future with Plasser & Theurer

Our digital solutions and services improve the output and reliability of our machines for the customer, increase their availability by monitoring the condition of wear parts, and reduce costs thanks to data provided to generate optimum service and maintenance schedules.

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