Customer Services

La solution pour optimiser l’entretien de votre flotte

Les exploitants qui suivent rigoureusement leur budget ont en principe trois possibilités pour optimiser la rentabilité de leurs machines : ils peuvent maintenir à un niveau élevé voire augmenter la disponibilité des machines, ils peuvent diminuer les coûts liés au cycle de vie de leurs engins et ils peuvent mieux prévoir leurs coûts fixes. Notre attention s’est portée précisément sur ces trois mesures d’économies lors de la mise en place des nouvelles offres de maintenance Plasser & Theurer. 

Pièces de rechange et d’usure:
Partout dans le monde, proche de nos clients.

With original spare parts from Plasser & Theurer your company has threefold certainty. Firstly, the operational certainty for your machines because our spare parts are a perfect fit and are produced at high quality. Secondly, the certainty of accessing state-of-the-art technology. And thirdly, the certainty of being able to obtain suitable parts even after decades. To ensure this supply we operate our own logistics centre in Linz. From there, over seven million original spare parts per year are dispatched all over the world. Many of them are now selected and ordered using our digital SmartCatalog. Find out more about our Spare and Wear Parts department's services here...

Amélioration du cycle de vie:
Prolonger la durée de vie de vos machines

The continuous advancement of technology creates opportunities to increase the efficiency of machines. At the same time, the market is constantly changing and requires continuous adaptation. New opportunities can also be seized upon with your time-tested Plasser & Theurer machines. This is where our Life Cycle Enhancement department, which offers a comprehensive range of services, comes into play. They include everything from modification and retrofitting to machine upgrades and full retrofits - all provided with the high quality Plasser & Theurer is known for. It extends the service life of your machines and enables you to increase their performance. Read more about this topic here.

Disponibilité des machines:
Une disponibilité maximale à chaque phase du cycle de vie

Starting off with a new machine is significant. Therefore, our Field Services are there to provide professional support in this initial phase of operation. We commission your machine and provide staff training on-site. Thus, we provide a comprehensive service right from the start. At the same time, offering our services via remote diagnostics or directly on the worksite creates the best prerequisites for the future. Furthermore, our Field Services staff are also your personal contact for inspections and individual maintenance contracts. Read more about our services here.

Formation et assistance:
Fiabilité et utilisation optimale dès le début

Plasser & Theurer machines create a perfectly functioning entity that is supported by precise measuring systems and complex control systems. The more skilled the operating staff, the higher the machines’ profitability. This is why we offer professional training courses in which participants learn about machine technology and how to put it into practice. In addition, our Support and Training provides a variety of services that open up new dimensions for collaboration with our customers. Our goal: to have more and more customers become happy partners. Read more about this topic here ...